Refund policy

Order Cancellation & Returning Goods

If you are not completely satisfied with products that are not engraved, personalized or otherwise personalized, you may return them for a refund or credit within 14 business days from the day after delivery. It is your responsibility to return the products in intact condition and in the original box and packaging.

We do not refund underwear products due to hygiene conditions.

The cost of the returned products will be borne by you. We recommend you obtain proof of postage and return the items via Delivery by a reputable courier.

Please ensure that the goods are properly packaged to prevent damage during transportation. Where products are returned to us damaged (unless the damages were notified to us in advance and the reason for the return is due to reported damage), we reserve the right to deduct the cost of replacing these products from any refund.

Your right to return or cancel products to us does not apply to products that have been personalized for you.

If you want to cancel an order that has not been shipped, please inform us as soon as possible. If an order is personalized, unfortunately you cannot cancel or edit the personalization.

Faulty Goods Policy

Defective Goods Policy

If the goods are defective, incorrect or damaged on delivery, we will cover the return costs if you wish to return them. In the first instance, we may ask you to email the photos.

We will not be liable to you for any loss of profits, administrative inconvenience, frustration, indirect or consequential loss or damage arising from any problems with the goods and we will not be liable to pay you any money in compensation. except for any refunds we make under these circumstances.